Let me share the ugly truth: the majority of HVAC failures occur because someone skipped a step. Failed to calculate the load properly. Used incorrect equipment. Miscalculated the insulation needs. We've fixed dozens of these failures. And each and every time, we record another learning. Like in 2017, when we started adding remote monitoring to all install. Why? Because Sarah, our lead tech, got frustrated of watching homeowners lose money on inefficient temperature management. Now clients save $500+ yearly.